Please avoid speaking with the mailing company directly within the delivery period time as this may complicate the process to resolve your issues as quickly as possible. We work as quickly as possible to get your orders to you.

However if your item states delivered on the tracking form please contact your local sorting office in the first instance.

  1. Check a safe place
  2. Check your neighbour hasn't taken in your parcel for safe keeping
  3. Check with others in your household to see if a card has been left.

Fill out our contact form or email us with your order number full name and address to.....

customerservices@craftypods.com.au (please only contact us once the maximum delivery time has been reached)
FREE SHIPPING WITHIN AUSTRALIA!

Working days are defined as Monday to Friday and exclude Bank Holidays.

SMALL DIA 120cm x H42cm - Ideal for 1/2 small children or 1 child 4+ (apartments, smaller living arrangements)

MEDIUM DIA 150cm x H42cm - Ideal for 2 older -3 younger children (larger apaartment,house, average living space)

LARGE DIA 180cm x H42cm- Ideal 3 children 4 years + - 5 younger children (child minding, class setting, larger living space someone who has plenty of space ideal for adults to join in)
Easy shake any remnants of play outside or fold into a corner and into appropriate recycle system and wipe over with any multipurpose cleaner. Please note the pod itself may stain from food colouring and paint solutions the concept of the pod is to contain messy play and stop any stains going on carpets and furniture. The Messy Mat will wipe clean or these can go in the washing machine please follow the washing instructions of the label on your product.

FOLDING Its easy once you've done it once follow our Podlife dropdown where you will see a video and step by step instructions.

KEEP TWISTING !!!
Should you wish to speak to us about anything non purchase of product related please email customerservices@craftypods.com.au where we will be happy to assist

PLEASE NOTE ALL ENQUIRES ARE RESPONDED TO WITHIN 48 HOURS PLEASE DO NOT DUPLICATE YOUR MESSAGE.